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The Client Experience for Business Growth - Mark Rossetto

The Client Experience for Business Growth - Mark Rossetto

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When:

  • Thu 15 Jun, 1:00pm – 4:00pm

Where:

TSB Bank Arena Auditorium (Shed 6), Queens Wharf, Wellington Show map

Restrictions:

All Ages

Ticket Information:

  • Non Member: $95.00
  • NZIPP/AIPA/AIPP/PSNZ Member: $75.00

Website:

Infocus

8 Steps to the Ultimate Client Experience.

Mark Rossetto is a Master Photographer with the Australian Institute of Professional Photography (AIPP), a qualified Life and Business Coach and Practitioner of NLP. He has won over 50 international, national and state photography awards.

Mark and his team were photographing approximately 500 family portraits per year and they capped their wedding bookings to only 20 weddings per year.

Running a successful photography studio is not just about taking amazing photos, it’s about the whole client experience. This is where people see the real value – they want great service with a great product.

In this workshop, Mark will show you the 8 core areas within your business that cover the entire client experience as a whole. He will challenge you to identify the areas that need improvement with lots of thought provoking questions, ideas and suggestions to help you on your journey.

Topics covered include:
- Environment
- Price & Products
- Phone Calls
- Photography
- Marketing
- 1%ers
- Systems & Workflow
- Delivery

Takeaways:
- A benchmark of your current client experience in each area of your business
- An action list that you can start implementing immediately
- Expert knowledge from a successful studio business owner
- Whether you’re just starting out or a seasoned professional, there is always room for growth. Get ready to turn your current client experience into the Ultimate client experience!

Terms & Conditions:
We understand that, as working photographers, the job comes first and it is not always possible to anticipate what comes in, so please ensure you understand the following:
- The event management reserve the right to amend speaker selection at any time.
- Late arrivals may result in non-admittance until a suitable break in the performance.

The following refund policy applies to any cancellations:
- Up to 31 March – full refund minus administration fee
- 1 April to 30 April – 50% refund
- 1 May to 28 May – 25% refund
- 29 May to 16 June – No refund

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