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Managing Difficult Conversations

Managing Difficult Conversations

Sorry this event has been and gone


  • Fri 7 Nov ’14, 9:00am – 4:30pm


Corban Estate Arts Centre, 2 Mount Lebanon Ln, Henderson


All Ages


Minerva Learning

Find it a challenge to have a difficult conversation?
Wished that you had only said...?
Find it hard to keep a difficult conversation on track?

We have many interactions throughout day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

How You Will Benefit:
- Define frame of reference
- Establish a positive intent and a desired outcome
- Use good communication skills during a conversation
- Be able to draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation

What You Will Cover:
- Planning for a positive outcome
- Develop a toolkit for successful conversations
- Choosing the time and place
- Creating a framework for a difficult conversation
- Keeping it safe, staying in control of the conversation
- Practice makes perfect, how to structure the conversation

What is Included:
Instruction by an expert facilitator
Small, interactive class with group discussion
Specialised manual
Personalised certificate on completion
Refreshments throughout the day, including lunch

Booking 5 or more people, contact us to receive a bulk purchase advantage.

Price includes GST.

Are the dates of the workshop unsuitable? Contact us today! All workshops are available via correspondence or we can run them in house for you...anywhere in NZ! 0508 MINERVA.

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