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Assertion Skills

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  • Wed 9 Apr ’14, 8:30am – 4:30pm


Manukau Institute of Technology, Corner of Manukau Station Road & Davies Avenue, Manukau City



Ticket Information:

  • General Admission: $548.75

Who should attend:
Open to people who wish to become more competent and confident in their interactions with others.

- The foundations of assertion: self-esteem, listening, questioning
- The broken record technique
- Use of ‘I’ language
- The non-verbal aspects of assertion
- Escalating assertion
- Working toward a win-win solution

Please note that this course is useful to complete before Handling Difficult People.

Phone 0800 SKILL UP (754 5587) or email businesstraining@manukau.ac.nz

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