Participants will learn specific techniques to neutralise the negative effect that difficult people can have on others. They will learn to communicate confidently with their own 'difficult people' by recognising the different communication styles people use.
Different styles people use in communication with each other
Why are people difficult?
How people behave in conflict situations
How to 'flex' your own style
How to recognise stress and conflict in yourself and others.
Please note that this course is useful to complete after Assertion Skills.
Who should attend:
Open to people who wish to become more competent and confident in their interactions with others.
Phone 0800 SKILL UP (754 5587) or email email@example.com